This could be due to a number of reasons:
There is an upper size limit in the Design Studio of 10mb. Anything over that and the Design Studio will show an error message.
It is not, however, recommended that you upload JPG only files anywhere near this as processing will be slowed considerably leading to poor performance whilst drawing the framed image. It is better to resize your image to a more manageable size. We suggest less then 500kb but the smaller the better.
There are many freeware utilities on the market that will provide this re-sizing capability for you. We recommend IrfanView which is one of the most popular image viewers and editors available, but you will find many more in Wikipedia
If your image is less than 10mb and still won't load, then it is possible that the image you are uploading is not the popular JPG type, which is the only one supported by the Design Studio.
Most internet connections, even the apparently "fast" 8mb download ADSL type, are quite slow at uploading files. For example, it is not unusual for an 8mb connection to have a download speed of 3mb and an upload speed of 40kb - considerably slower. This can sometimes give the appearance that the upload has stalled.
Image upload is for convenient preview of your image in a frame. We do not provide a printing service.
This site has been tested using Microsoft IE6/7, Mozilla Firefox 2.0+, Google Chrome v2.0+, Apple Safari v4.0+ and Opera v9.0+ on Windows XP and Vista. Many of our customers use Apple Macs without experiencing any difficulty.
Yes, after creating a frame in the design studio and adding it to the basket you can go back to your basket and find the frame which you have just added. Next to the image of your design it says edit, click it and make your changes.
Yes, this website has employed 128 bit encryption technology in order to securely transmit your personal details across the internet. This can be seen by clicking the padlock symbol in your browser when you are in your shopping basket.
Get in touch using our Contact page or call 01480 214777. (Mon - Fri 9am - 5pm)
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